For Airbnb guests
Protect yourself from false damage claims — document your Airbnb stay with photo evidence.
Hosts can file damage claims after you check out. StayProof AI helps guests create a timestamped photo record at check-in and checkout — so you have evidence if a claim is ever disputed.
Damage claims can arrive after you've already left
Hosts have a window to file after checkout
Airbnb's damage claim process means a host can report damage after you've moved on. Without your own photos, it is difficult to dispute.
Pre-existing damage gets attributed to guests
A scuffed wall, stained surface, or broken fixture that was there before you arrived may be claimed as something you caused.
Airbnb disputes require evidence
When responding to a false claim, timestamped check-in photos are your clearest and most direct counter-evidence.
Three steps to protect your Airbnb stay
Walk through on arrival
As soon as you check in, open StayProof and photograph each room. Document any existing damage, dirt, or issues before touching anything.
AI flags visible conditions
StayProof AI identifies scratches, stains, broken items, and cleanliness conditions from your photos. Review and add any notes you want to record.
Repeat at checkout
Do a brief walkthrough before you leave. Your checkout report timestamps exactly how you left the property.
What you send if a claim is filed
A timestamped photo report showing property condition at check-in — your first and clearest line of defense against a false damage claim.
| Area | Issue / Condition | Severity | Status |
|---|---|---|---|
| Bedroom | Existing scuff mark on headboard | Minor | Pre-existing |
| Bathroom | Grout staining around shower drain | Minor | Pre-existing |
| Kitchen | No visible damage | Clear | Confirmed |
| Living Room | No visible damage | Clear | Confirmed |
StayProof AI helps organize visible property condition evidence. It is not legal advice.
What to photograph at check-in
- Front door, locks & entry area
- All bedrooms, linens & furniture
- Bathroom fixtures, grout & mirror
- Kitchen surfaces & appliances
- Living room furniture & floors
- TV, remote & electronics
- Any outdoor area or balcony
- Any damage or dirt you notice on arrival
Tip: photograph in sequence
Move room by room so your report follows a logical order
Capture wide shots and close-ups
Wide shots for context; close-ups for specific issues
Review before you submit
You can edit or remove any AI-generated item before the PDF is created
When guests use StayProof
At check-in
A 5-minute walkthrough creates a timestamped baseline of the property before your stay begins.
During your stay
Notice damage you didn't catch right away? Photograph it immediately so it's timestamped during your stay.
At checkout
A quick final walkthrough shows the property condition when you left — before anything could change after your departure.
If a claim is filed
Share your check-in report PDF or link directly with Airbnb support to show the property's condition on arrival.
Frequently asked questions
How quickly should I document at check-in?+
Immediately — before you unpack or use any of the facilities. The earlier the timestamp, the clearer the before-picture.
What if the host files a claim days after I leave?+
Your timestamped check-in and checkout reports show the property condition at the time of your stay. Share these directly with Airbnb support when responding to the claim.
Does Airbnb accept StayProof reports as evidence?+
StayProof generates a PDF with timestamps and photo evidence. How Airbnb weighs any specific evidence is their decision — but timestamped photos are standard supporting documentation for disputes.
What if I forgot to document at check-in?+
Document as soon as you notice a problem, and note in the report when you discovered it. Earlier is always better, but some documentation is better than none.
Do I need an Airbnb account to use StayProof?+
No — StayProof is a separate tool you use independently. You just need StayProof and your phone camera.